Returns & Refunds

Last updated October 23, 2026

Because we confirm fitment before we ship, returns are uncommon — but if something isn’t right, we want to fix it quickly. Here is exactly how returns, exchanges and refunds work with us.

Starting a return

1. Contact us within 30 days of delivery with your order number and the part number you’re returning.
2. We’ll issue a Return Authorization (RA) number and return instructions.
3. Ship the part back with the RA number clearly marked on the package.

Returns sent without an RA number can’t always be matched to an order and may be refused.

Return condition

To qualify for a return, a part must be:

• New, unused and not installed (test-fitting without fasteners is fine);
• Unmodified — not painted, cut, drilled, polished, wired or otherwise altered;
• In its original packaging with all hardware, instructions and accessories.

Items that can’t be returned

Unless the part is defective or we made an error, the following are final sale:

• Electrical and lighting parts that have been installed or connected to a wiring harness;
• Special-order, made-to-order and custom-fabricated items, including custom interior pieces;
• Parts that have been painted, finished or modified after delivery;
• Opened fluids, sealants and chemicals;
• Items marked as final sale or clearance;
• Used parts and one-off items, which are sold as described. We confirm condition with you, and can send extra photos, before you pay.

Restocking fee

Non-defective returns — for example, a part that is no longer needed, or one ordered without our fitment confirmation — carry a 15% restocking fee. There is no restocking fee when a part is defective or when we made a mistake.

Return shipping

You cover return shipping for non-defective returns. Please use a trackable, insured service — we can’t issue a refund for a return that doesn’t reach us. Freight-size items must be returned by freight. If the return is due to our error or a defect, we provide the return label or arrange pickup at our cost.

Refunds

• We inspect returns within 2 business days of arrival and email you the result.
• Approved refunds go back to your original payment method, less any restocking fee. Original shipping charges are refunded only when the return is due to our error or a defect.
• Banks typically post refunds within 5–10 business days.

Exchanges

Need a different part instead? We can ship the replacement as soon as your return shows in transit, or once we receive it — whichever you prefer. The replacement is quoted and confirmed like any other order.

When we get it wrong

If we ship the wrong part, or a part we confirmed for your VIN doesn’t fit as confirmed, we cover shipping both ways and waive the restocking fee. See our Fitment Guarantee for details.

Damaged or defective parts

Damage in transit is handled under our Shipping Policy; manufacturing defects are covered by our Warranty.

Cancellations

You can cancel at no charge before your order ships. Special-order and made-to-order items that have already been ordered or started for you may carry a cancellation fee of up to 15% — we’ll always tell you before you approve the quote if this applies.